SimpleC technical support includes 24x7 phone assistance and a “smart help” service. The SimpleC support staff will be able to fix any problems that may arise. SimpleC “smart help” monitors the user’s usage and provides assistance as the user experiences error. SimpleC support helps to prompt the user to proficiency and mitigate the negative emotional impact of errors and confusion.
Mr. Jackson had been apprehensive about learning to use the computer. He had resisted using the computer for fear that he would end up breaking it. During one of his first times using the computer, Mr. Jackson is fearful that he has broken his computer. His favorite website is not appearing on the screen and he contacts support. Without having to describe his current screen, support informs Mr. Jackson that he is doing everything correctly and the website is down. Mr. Jackson learns that he can probably check the website in several hours and it will be back online. Support is able to quickly help him and alleviate his fears.
